International Journal of Management and Business Studies

International Journal of Management and Business Studies ISSN 2167-0439 Vol. 9 (2), pp. 001-017, February, 2019. © International Scholars Journals

Full Length Research Paper

Drivers of hospitality industry employees’ job satisfaction, organizational commitment and job performance

Ming-Chun Tsai¹, Ching-Chan Cheng²* and Ya-Yuan Chang³

¹Department of Business Administration, Chung Hua University, No. 707, Sec.2, WuFu Road, Hsinchu City, Taiwan 300, Republic of China.

²Department of Food and Beverage Management, Taipei College of Maritime Technology, No. 212, Sec.9, Yen Ping N, Taipei City, Taiwan 111, Republic of China.

³Department of Business Administration, National Chung Hsing University, No. 250, Kuo Kuang Road., Taichung City, Taiwan 402, Republic of China.

Accepted 18 November, 2018

Abstract

This study aims to combine empowerment, internal marketing, leadership and job stress to propose an integrated model of hospitality industry employees’ job satisfaction, organizational commitment and job performance. The subjects of this study were hospitality industry employees from Taipei City, and the structural equation modeling was adopted to validate path relationships in integrated model. The findings showed that employees’ job satisfaction directly and positively influences organizational commitment, but does not directly influence job performance. Employees’ job satisfaction enhances job performance only through organizational commitment. Internal marketing, empowerment and leadership also positively influence job satisfaction. Empowerment and leadership enhance employees’ organizational commitment. Internal job stress negatively influences employees’ job satisfaction and external job stress enhances employees’ job performance. According to the findings, this paper realized the main factors which influence hospitality industry employees’ job satisfaction, organizational commitment and job performance, which can function as criteria for human resource management in the hospitality industry.

Key words: Hospitality industry, job satisfaction, organizational commitment, job performance.