African Journal of Nursing and Midwifery

African Journal of Nursing and Midwifery ISSN: 2756-3332 Vol. 9 (8), pp. 001-007, August, 2021. © International Scholars Journals

Full Length Research Paper

Level of client’s satisfaction on the antenatal care services at Winneba Hospital in the Central Region of Ghana 

Christiana Asiedu

College of Education Studies, Faculty of Science and Technology Education, Department of Science Education, Health Science Education Unit, University of Cape Coast, Ghana.

Corresponding author. E-mail: [email protected]

Accepted 29, August, 2021

Abstract

Coverage of antenatal care (ANC) in Ghana is a success story but the challenge is the level of client satisfaction. The purpose of the study was to assess the level of client’s satisfaction on ANC service at Winneba Municipal Hospital in the Central Region of Ghana. The study was a cross-sectional survey that employed quantitative approach. Questionnaire was used to collect the data from 200 pregnant women attending ANC clinic. Systematic sampling technique was used. Descriptive and Chi-square statistics were done to analyze the data. About 89% of the clients were satisfied with the ANC service they received. Majority of the respondents indicated that some of the staff have good attitude (87%), and the environment was clean (86%). There was significant association between age (X² = 8.038; p = 0.018), parity (X² = 10.901; p = 0.012), and gravidity (X² = 13.147; p = 0.001) and the level of client satisfaction with ANC service provision. It was concluded that client’s satisfaction was high, and attitude of staff was good. Factors that influence client’s satisfaction were age, parity and gravida. In-service training should be done for all the staff to provide satisfying care to all clients.

Keywords: Antenatal care, client, Winneba, maternal health, privacy, satisfaction, staff attitude.