ISSN 2736-1721
Global Journal of Business Management ISSN 6731-4538 Vol. 9 (1), pp. 001-008, January, 2015. © International Scholars Journals
Full Length Research Paper
Occupational stress and burnout in Pakistan’s banking sector
Jamshed Khan Khattak1*, Muhammad Aslam Khan2, Ayaz Ul Haq3, Muhammad Arif4 and Amjad Ali Minhas4
1Management Sciences, Muhammad Ali Jinnah University City: Islamabad Code: 44000, Pakistan.
2Princeton University City: Islamabad Code: 44000, Pakistan.
3Iqra University, Islamabad, Pakistan.
4Muhammad Ali Jinnah University, Islamabad, Pakistan.
Accepted 19 November, 2014
Abstract
This study examined the occupational stress and professional burnout in the banking sector of Pakistan. A total of 237 bank employees (74.3% male and 25.7% female) from different commercial banks participated in the survey. In order to collect data on stress and burnout a self-reported questionnaire was administered to bank employees. Descriptive, correlation and regression statistical tools were used to analyze data. The results identified that workload, working hours, technological problem at work, inadequate salary, time for family and job worries at home are the significant sources of stress in the banking sector. The significant symptoms of burnout as revealed by the results are back pain, extreme tiredness, headache and sleep disturbance. All stressors (Organization, Job, Relationship at work, work environment and family work interface) are significantly correlated to all burnouts (Physical, Psychological and Organizational). All the stress elements significantly predicted burnout in the banking sector of Pakistan. The changing work pattern is creating stress for the bank employees and these stressors are leading to burnout. These results are consistent with the emergent evidence of the impact of stress on the burnout.
Key words: Stress, burnout, ambiguity, conflict, workload, interface, exhaustion, tiredness.