International Journal of Educational Research and Reviews

International Journal of Education Research and Reviews ISSN 2329-9843 Vol. 8 (1), pp. 001-007, January, 2020. © International Scholars Journals

Full Length Research Paper

Evaluation of quality in an educational institute: a quality function deployment approach

Vikram Singh^1*, Sandeep Grover² and Ashok Kumar³

^1,2Department of Mechanical Engineering, YMCA Institute of Engineering, Faridabad (Haryana), India.

³YMCA Institute of Engineering, Faridabad (Haryana), India.

Accepted 21 November, 2019

Abstract

Quality Function Deployment (QFD) is one of the Total Quality Management (TQM) techniques which can be applied for process and design improvement. This paper develops a framework for quality in an educational institute on the basis of literature review. A relationship matrix is developed between five identified groups of ‘Dimensions of Quality’ and twelve sets of ‘Enablers’ in an educational institute. It further outlines a QFD model based on interrelationship and intra relationship among dimensions of Quality, Enablers and customers .The indices developed based on the QFD matrix are utilized for quality planning and monitoring. The procedure is equally important for different types of technical institutes for self analysis, enhancing effectiveness and generating Competitiveness

Key words: Education institute, QFD, relationship matrix.