ISSN 2736-1721
Global Journal of Business Management ISSN 6731-4538 Vol. 5 (9), pp. 001-010, September, 2011. © International Scholars Journals
Full Length Research Paper
Towards an analytical framework of organizational innovation in the service industry
Li-Min Chuang*, Chun-Chu Liu, Wen-Chia Tsai and Chien-Min Huang
Graduate School of Business and Operations Management, Chang Jung Christian University, Taiwan.
Accepted 25 July, 2011
Abstract
This paper discusses the analytical typology of organizational innovation in service industry. After outlining empirical approaches, this paper offers a new measurement model for empirical and theoretical researches. With the construction of the organizational innovation model, the empirical study concludes that the weights of important dimensions in measuring organizational innovation measurement are: technical innovation (0.416), administrative innovation (0.584), external relational innovation (0.318), internal organizational innovation (0.266), product/service innovation (0.262), and process innovation (0.154). This paper proposes a typology and tests for the validity of a multidimensional measure of organizational innovation.
Key words: Service industry, innovation, organizational innovation (OI), analytical framework, analytic hierarchy process (AHP).