ISSN 2756-3634
International Journal of Accounting, Auditing and Taxation ISSN: 2756-3634 Vol. 4 (2), pp. 001-007, February, 2017. © International Scholars Journals
Full Length Research Paper
Impact of Emotional Intelligence (EI) on employee’s performance in telecom sector of Pakistan
Khurram Shahzad*, Muhammad Sarmad, Muhammad Abbas and Muhammad Amanullah Khan
Faculty of Management Sciences, Riphah International University, Islamabad, Pakistan.
Accepted 23 August, 2016
Abstract
To reveal the efficacy of the emotional intelligence (EI) construct in organizational studies, this study focuses on the impact of EI on employee’s performance among telecom employees in Pakistan. The paper examines the impact of four significant aspects of EI that is self awareness, self management, social awareness and relationship management. Data was collected from five telecom companies by using questionnaires. The results revealed that a positive relationship exits between social awareness and relationship management and employee’s performance while self awareness and self management were not found significantly related to employee’s performance. Telecom sector needs to consider meaningful features of EI as a strong predictor for efficient performance of employees.
Key words: Emotional intelligence, employee’s performance, telecom sector, Pakistan.