ISSN 2756-3677
International Journal of Banking, Economics and Finance ISSN: 8201-4728 Vol. 1 (2), pp. 010-018, April, 2017. © International Scholars Journals
Full Length Research Paper
A study on the extent of complaints in banking sectors and mitigation strategies
Vanshi Khan Kapoor
Department of Economics, D. A. V. College, Malout (Punjab), India.
E-mail: [email protected]
Accepted 23 March, 2017
Abstract
The present paper analyzes the extent of complaints in three types of bank groups, namely: public sector banks, Indian private sector banks and foreign banks. The numbers of complaints are maximal in public sector banks and the maximum complaints are related to deposit, credit cards and housing loans. The present study is related to 2006 - 2007 and 2007 - 2008. However, the paper intends to solve these complaints with different methods.
Key words: Customer complaints in banks, nature of customer complaints and strategies to solve them.